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Customer Service

Privacy & Security
In the Privacy Statement we will explain how Plus Power Group B.V. uses your personal details when you order our products. If you ever have any questions, comments, etc. feel free to contact us.

Product Guarantee
We go to great lengths to meet the highest possible standards for quality products, accurate descriptions, reliable and fast shipping plus exceptional customer services. Our products are backed by each manufacturer's individual service and support warranties. If you should have a problem, question or concern, please contact us. We accept returns within 15 days of your invoice date. See also our Terms & Conditions.

Payment Options
Plus Power Group B.V. offers the following payment methods:

  • Bank Transfer: You transfer the amount from your own bank to our bank account yourself. Our bank details will be sent by email after your order is placed.
  • Credit Card: Secure payment by credit card (Visa, MasterCard or American Express). Your payments will be processed by Adyen. For more information about Adyen, visit www.adyen.com.
  • PayPal: If you have a PayPal account you can transfer money directly from your PayPal account to our PayPal account. For more information about PayPal visit www.paypal.co.uk.

Updating Account Information
We believe ordering products from an internet shop should be as easy as possible. Therefore it's not necessary to create an account with us when you make an order. When placing a new order we will ask you to enter the required details after which you can place the final order. For this order you will receive a confirmation via e-mail. If you do not receive this confirmation or when you find errors in this order confirmation please contact us as soon as possible.

Shipping Policy
We have a strong commitment to the Incoterms 2010. These are made up by the International Chamber of Commerce (www.iccwbo.org) which is the world business organization. Incoterms make international trade easier and help traders in different countries to understand one another. These standard trade definitions that are most commonly used in international contracts are protected by ICC copyright. All our shipments will be shipped based on the Incoterms 2010. Same Day Shipping is available on orders placed before 12:00pm GMT, Monday - Friday, if the product is in stock at the time the order is received at the warehouse. Plus Power Group B.V. does not ship on Saturdays or Sundays. NOTE: Due to courier restrictions we cannot ship to P.O. Boxes. All shipments are subject to stock availability.