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Privacy Policy

In this Privacy Statement we will explain how Plus Power Group B.V. uses your personal details when you order our products. If you have any questions, comments, etc. feel free to contact us.

Which personal details do we collect?
Plus Power Group B.V. is an internet shop and in order for us to ship you the products you ordered we need some personal details from you. These details include your invoice address and delivery address as well as your telephone number and your e-mail address to send you the confirmation of your order/shipping details.

How do we use your personal details?
Plus Power Group B.V. uses your details to:

  • Deliver the ordered products,
  • Make an invoice,
  • Communicate with you about your order

How do you change your personal details?
We believe ordering products from an internet shop should be as easy as possible. Therefore it's not necessary to create an account with us when ordering. For ordering purposes we will ask you to enter the required details after which you can continue the order process. For this order you will receive a confirmation via e-mail. If you do not receive this confirmation or when you find errors in this order confirmation please contact us as soon as possible.

Online payment security
After you have added products to your cart and you continue with your purchase, our website will go into secure mode and all details will be protected via a 128 bit SSL encryption. You can verify this secure mode via your web browser (a lock will appear somewhere on your browser screen, its location depending on which browser you use (Internet Explorer, FireFox, Safari, Google Chrome)).

E-mails sent from Plus Power Group B.V.
When you place an order you will receive a confirmation e-mail. When we edit your order you may receive another confirmation e-mail. When we ship your order you will receive a final confirmation e-mail which will include the tracking number of your shipment. Besides these e-mails we will only e-mail you when we have a question or comment about your order. Of course, we will never exchange or sell your e-mail address to someone else. When you have any questions feel free to contact us.

Order Acceptance Policy
The receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Plus Power Group B.V. reserves the right, at any time after receipt of the order and without prior notice, to supply less than the quantity ordered of any item. In order to protect our interests, all orders over USD $500,- must obtain pre-approval with an acceptable method of payment, as established by our Credit & Fraud Department. We may require additional verifications or information before accepting any order.

Stock-policy
We cary stock of the following items:

  • 89GBB
  • PM35BK
  • PM30BK
  • PGB42BK
  • PSGBBK3.7
  • PSGLBBK4.5
  • INKB04

The following items are non-stock items. The delivery time for these items is usually 2 to 3 weeks and have an upcharge of 35%:

  • All refills with Blue, Red, Green or Aluminium ink
  • PM27 / PM26
  • PGF18BK/RD + PGB18BK/RD
  • PSGMBK20

Payment Options
Payment Methods Plus Power Group B.V. offers the following payment methods:

  • Bank Transfer: You transfer the amount from your own bank to our bank account yourself. Our bank details will be sent by email after your order is placed.
  • Credit Card: Secure payment by credit card (Visa, MasterCard or American Express). Your payments will be processed by Adyen. For more information about Adyen, visit www.adyen.com.
  • PayPal: If you have a PayPal account you can transfer money directly from your PayPal account to our PayPal account. For more information about PayPal visit www.paypal.co.uk.

Payment by Adyen
For your safety but also for your convenience, we use Adyen, a professional payment provider. Adyen ensures a safe and easy handling of your online payment. For more information about Adyen, visit www.adyen.com.

VAT (sales taxation)
Plus Power Group B.V., established in The Netherlands, is by law obligated to withhold sales tax (VAT) for each invoiced order to every private person living in an EU country and to each company established within the EU. Companies within the EU with a correct VAT-number, will be exempted from this sales tax (VAT). Companies outside the EU, will be automatically exempted from this sales tax (VAT). Companies with a valid VAT number can order "tax free". You need to provide a valid VAT number during the order process to us. The number will be checked online and when correct approved. Your order is then free of VAT and you may complete your order. Note: When you enter your VAT number do not forget your country code. When you have entered a valid VAT number but you still see the VAT amount on your order, please call us. It could be that the online database for VAT numbers appears offline. We can disable the VAT for you manually.

Shipping Policy
We have a strong commitment to the Incoterms 2010. These are made up by the International Chamber of Commerce (www.iccwbo.org) which is the world business organization. Incoterms make international trade easier and help traders in different countries to understand one another. These standard trade definitions that are most commonly used in international contracts are protected by ICC copyright.
All our shipments will be shipped based on the Incoterms 2010.
Same Day Shipping is available on orders placed before 12:00pm GMT, Monday - Friday, if the product is in stock at the time the order is received at the warehouse. Plus Power Group B.V. does not ship on Saturdays or Sundays. NOTE: Due to courier restrictions we cannot ship to P.O. Boxes. All shipments are subject to stock availability.

Product Guarantee
We go to great lengths to meet the highest possible standards for quality products, accurate descriptions, reliable and fast shipping plus exceptional customer services. Our products are backed by each manufacturer's individual service and support warranties. If you should have a problem, question or concern, please contact us. We accept returns within 15 days of your invoice date. See also our terms and conditions.

Return Policy
If your product becomes defective within the first thirty (30) days after invoice date, you may return it for a refund or an immediate replacement. Before returning any item, you must contact our Returns Department via e-mail within thirty (30) days after your invoice date. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service may vary depending upon manufacturer and product. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items returned must be in "as new" condition, in original packaging and with all warranty slips, documentation and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All items being returned must be received at our warehouse within ten (10) business days (two (2) calendar weeks). All non-defective returns for credit or exchange are subject to a 15% restocking fee and must be returned within thirty (30) days after the invoice date.

Manufacturers Warranty
Anytime after the first thirty (30) days of invoice, all returns and replacements to us, are shipped to and will be evaluated and handled, directly by the manufacturer. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufactures. Manufacturer information is subject to change without notice.

Copyright
All materials appearing anywhere on the Plus Power Group B.V. websites www.ppg2.com and www.pluspowergroup.com are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted or distributed in any form or by any means other than described by Plus Power Group B.V. or with Plus Power Group B.V.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on our websites may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.